Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Domestic Purchase Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returning an item(s) requires an RA or email from us confirming the return. We suggest that you use a trackable return shipping service as provided by USPS and UPS. We are not responsible for items that have been lost or deviated in return shipment to us. Using a service that tracks your shipment ensures that you can confirm when the item was received bu us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or order number that was issued when you placed your order with Claudia Lobao. Item must be returned in new and resalable condition. Claudia Lobao does not pay for return shipping.
We can then issue a return authorization number (RA). To return your merchandise, please be advised that you must return your order within 14 days upon receipt of an RA number. Please ensure to mark the RA number clearly on this return form.
Shipping Charges Policy
We offer Free Shipping on all domestic orders (Domestic orders are any order that is shipped to any State in the USA). Please see our Shipping Policy for more details.
The customer can select a paid shipping option at checkout if they prefer an expedited service. The Paid by Customer shipping charge is non-refunable. If the order is returned to us, the shipping charges will NOT be credited or refunded. All shipping charges are non-refundable.
Example:
Customer purchases a product for $100.00 and selects the expedited service. An additional charge of $32.00 is added to the order total and the customer paid $132.00 for the order (plus sales tax if applicable). If the customer order is eligible for a return (discounted items that are on "sale", and Gift cards are non-refundable) the customer will be refunded $100.00 plus tax (if applicable). The shipping charge of $32.00 (and sales tax if applied to the shipping charge) will not be refunded.
Non-returnable items
Products that are on Sale which have been discounted from the original retail price are non-returnable. In other words there are no Refunds or Exchanges on items that were purchased on sale.
All discounted items that are marked as Sale items which are sold on SALE, Marked Down and discounted are all Final sales without the possibility of exchange or refund.
- We do occasionally offer discounts via discount codes. When you purchase a regularly priced item using a discount code that we generated then those products that were purchased at our regular retail prices with a discount code are eligible for refunds, exchanges or merchandise credit for the amount paid*.
* Example: The price for a pair of earrings that you want to purchase is $100.00 and it is not on sale on our website. You obtained a discount code from us, via our website or direct from us via email for 20%. Your purchase of the regularly priced item of $100.00 is eligible for returns or exchange as per our Returns & Exchanges Policy. If you selected an items that was on sale, part of our marked down section and used a discount code or not, that items is not eligible for Refund, Exchange or Return.
GIFT CARDS ARE NON REFUNDABLE
Shopclaudialobao.com is not responsible for any item that is not returned in the manner set forth above. Please direct any additional questions to the returns department when requesting your RA number.
Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a refund less any shipping charges.
To return or exchange an item, please follow these simple steps:
Email support@claudialobao.com and request an RA (Return Authorization) number
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items. Items sent back to us without first requesting a return will not be accepted.
When returning product to Claudia Lobao Designs please use a common carrier that issues a tracking number to you such as USPS, UPS, FedEx. We are not responsible for items that were damaged or lost in transit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less any shipping charge) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your item was a gift, you can either request that the refund be issued to the original purchaser and the refund if approved will be issued to the card holder who placed the order using the original payment method, or we can issue you a store credit for the purchase amount of the original order.
You can always contact us for any return question at support@claudialobao.com
International Purchase Return Policy
This section applies only to customers who purchased products from our website and had it shipped outside of the United States of America.
We do not pay shipping charges or handling fees for return shipments. Any international return shipment must include Duties & Tariffs prepaid by the shipper (you the exporter) who is returning the item to us (shopclaudialobao). We do not accept packages that are: Delivered Duty Unpaid (DDU). Any package that arrives DDU will be refused and returned to the exporter (you) at your expense. The Paid by Customer shipping charge is non-refunable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Item must be returned in new and resalable condition.
We can then issue a return authorization number (RA). To return your merchandise, please be advised that you must return your order within 14 days upon receipt of an RA number. Please ensure to mark the RA number clearly on this return form.
Non-returnable items
Products that are on Sale that have been discounted from the original retail price are non-returnable under any circumstance. the item was sold "as is" and all sales on discounted items are FINAL.
All discounted items that are marked as Sale items which are sold on SALE, Marked Down and discounted are all Final sales without the possibility of exchange or refund.
- Products that were purchased at our regular retail prices with a discount code from an offer are eligible for refunds, exchanges or merchandise credit for the amount paid.
GIFT CARDS ARE NON REFUNDABLE
Shopclaudialobao.com is not responsible for any item that is not returned in the manner set forth above. Please direct any additional questions to the returns department when requesting your RA number.
Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a refund less any shipping charges.
To return or exchange an item, please follow these simple steps:
Email support@claudialobao.com and request an RA (Return Authorization) number
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items. Items sent back to us without first requesting a return will not be accepted.
When returning product to Claudia Lobao Designs please use a common carrier that issues a tracking number to you such as USPS, UPS, FedEx. We are not responsible for items that were damaged or lost in transit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your item was a gift, you can either request that the refund be issued to the original purchaser and the refund if approved will be issued to the card holder who placed the order using the original payment method, or we can issue you a store credit for the purchase amount of the original order.
You can always contact us for any return question at support@claudialobao.com