Shipping Policy

Shipping policy 

We love offering Free Shipping to our customers. Its almost something we all expect from all the sites we shop at. We offer both free and paid shipping. Free is as it implies, Free! All orders are shipped with our Free Shipping policy unless you select paid shipping at checkout. Paid shipping is an expedited shipping service where we offer overnight delivery (some areas serviced by USPS, FedEx, and UPS do not have overnight delivery). 

Although we will make every effort to get your order out the same day our policy states that we process orders between 1-3 days (with the exception of hand assembled crystal jewelry which can take up to six (6) days to fabricate) before the item is shipped. Additionally some areas do not offer overnight service from the common carriers.

When you select FREE SHIPPING at checkout you understand that we will ship your package using the United States Postal System (USPS). Depending on the weight, and value of your order we will either ship it via First Class or Priority Mail, and occasionally we will ship your FREE SHIPPING package using other common carriers such as UPS, FedEx or DHL.  With any of the carriers there  is No Signature required standard for all deliveries and we are not responsible for orders that are delivered but subsequently stolen or lost. Common carriers advise estimated delivery times on their websites and through tracking notifications. It is the responsibility of the recipient to be available for package delivery. 

All our shipments are tracked by the common carrier and deliveries are confirmed by he carrier.  or All orders (with the exception of hand assembled crystal jewelry which can take up to six (6) days to fabricate)  are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification (with tracking information) when your order has shipped. 

We are not responsible for delays due to weather related issues or anything that causes a delay in service from the shipping carriers we use, i.e. USPS, UPS, DHL, and FedEx.

Domestic Shipping Rates and Estimates

We offer Free shipping on all orders placed with us throughout the United States, including our friends in Hawaii and Alaska!

We also offer Paid services for expedited deliveries. The rates will be calculated at checkout and vary.

All expedited orders (with the exception of hand assembled crystal jewelry which can take up to six (6) days to fabricate)  are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification (with tracking information) when your order has shipped. 

Local delivery

Sorry, we do not offer Local Delivery or Pick-Up Delivery. All orders are shipped via common carriers with tracking information.

International Shipping

We do not offer any international shipping options.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@claudialobao.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We will gladly ship your order to a US P.O. Box. Shipments are shipped via USPS.

If you have any further questions, please don't hesitate to contact us at support@claudialobao.com 

Click on the link to view our Returns and Refunds Policy