Shipping Policy

Shipping policy 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If you ordered custom crystal piece order, an additional 4-6 business days are required to fabricate your beautiful earring, necklace or bracelet. In most cases you can select the crystal color for your piece.

You will receive another notification (with tracking information) when your order has shipped. We are not responsible for delays due to weather related issues or anything that causes a delay in service from the shipping carriers we use, i.e. USPS, UPS, DHL, and FedEx.

If you placed multiple orders to the same shipping address using the Free Shipping option, we have the option of  consolidating the multiple orders into one shipment. We only consolidate orders when the shipping address is located at the same household. 

Free Ground Domestic Shipping & Expedited Shipping Rates 

We offer Free ground shipping on all orders that will be shipped to any address within the United States, including Hawaii and Alaska. We will only ship to verifiable addresses. Depending on where the order is being shipped to you can estimate that the time frame will be between 1-5 days. Delays happen. Delays can be caused by weather, severe conditions, and other conditions or occurances that are beyond our control and beyond the control of the common carriers that we use to ship your package. We are not responsible for any delays.

We also offer Paid services for expedited (overnight expedied) deliveries (starting at $32.00) for Domestic (USA) orders. Some areas serviced by USPS and other common carriers do not offer next day guaranteed service. We do  not guarantee that expedited shipments will arrive on the next day. We do not issue refunds for delayed services. The rates will be calculated at checkout and may vary if items is over 5lbs.

Before selecting the Paid by You expedited service, consider the Free Shipping option - Its Free!  If you need it fast, please contact us by email text or telephone at 210-320-3660 and we'll see what we can do. 

All expedited (paid by you) orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If you ordered custom crystal piece order, an additional 4-6 business days are required to fabricate your beautiful earring, necklace or bracelet. You will receive another notification (with tracking information) when your order has shipped. 

We are not responsible for any delays which in most cases are due to weather related issues or anything that causes a delay in service from the shipping carriers we use, i.e. USPS, UPS, DHL, and FedEx.

SHIPPING CHARGES THAT ARE PAID BY THE CUSTOMER ARE NON-REFUNDABLE. IF YOU RETURN AN ORDER, THE SHIPPING CHARGES WILL NOT BE REFUNDED OR CREDITED.

Lost Packages

We will replace shipments that are not successfully delivered. A package that has not been confirmed delivered by the common carrier after 14 business days will be considered a non successful delivery and we will replace the items and re-ship it to you or issue a refund. A successfully delivered package is a package that has been delivered to the address you used when you placed the order. Successfully delivered packages are confirmed by the common carrier with a Proof of Delivery notification. Notification formats vary with each carrier, but typically have a time stamp when the package was delivered. We will only ship to the address in the SHIP TO section that you completed when finalizing your order.

We only ship packages with common carriers that use a tracking system. Once we create a shipping label we inform you by email or SMS (using the email address you used when you placed the order that we are shipping. We are not responsible if the email used when registering your order was inputted incorrectly. The email will in include the tracking number for the order (issued by the common carrier) being shipped, and a URL link to the common carrier (e.g. www.ups.com) so that you can track the package on their website and see package progress. 

The tracking system used by USPS, FedEx, and UPS will confirm that the package was delivered to the address on file and include a time stamp. Signatures are NOT required, and it is your responsibility to ensure that someone is available to receive the package. You may purchase additional insurance for a fee to be determined based on the the value that you wish to insure. Prices vary with each common carrier. 

We are not responsible for any loss once the package has been confirmed delivered by the common carrier. 

Local delivery

We do not offer Local Delivery. All orders are shipped via common carriers.

International Shipping

We do offer limited International Shipping. We do not offer Free shipping on any international order. Free shipping is limited to purchases that are shipped in the United States which includes Hawaii and Alaska.

International Shipping Zones & Rates:

A Selection of countries in Europe & Israel Zone 2 - Flat Rate $40.00 Delivered Duty Unpaid (DDU) 

VAT & duties (if any) are paid by importer)

Some countries may require additional information from the importer. If we require more information that your country requires we will email you the request. Please ensure that the email you use when placing your order is accurate.The following countries are eligible for Zone 2 shipping Rates:

Israel, Austria, Belgium, Cyprus, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City, Australia, New Zealand 

Canada & Mexico Zone 3 - Flat Rate $12.00  Delivered Duty Unpaid (DDU) 

(VAT & duties (if any) are paid by importer)

The following countries are eligible for Zone 3 shipping Rates:

Canada & Mexico

Puerto Rico Zone 4 - Flat Rate $8.00  

There is an $8.00 flat rate charge for ground shipping to Puerto Rico.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@claudialobao.com with your name and order number, and we will look into it for you.

There are conditions regarding the return of products on International purchases. Please see our Returns & Exchange Policy 

Shipping to P.O. boxes

We will gladly ship your order to a US P.O. Box. All P.O. Box shipments are shipped via USPS. 

Click on the link to view our Returns and Refunds Policy