Shipping Policy

Shipping policy 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If you ordered custom crystal piece order, an additional 4-6 business days are required to fabricate your beautiful earring, necklace or bracelet. In most cases you can select the crystal color for your piece.

You will receive another notification (with tracking information) when your order has shipped. We are not responsible for delays due to weather related issues or anything that causes a delay in service from the shipping carriers we use, i.e. USPS, UPS, DHL, and FedEx.

If you placed multiple orders to the same shipping address using the Free Shipping option, we may at our discretion consolidate the multiple orders into one shipment. We only consolidate orders when the shipping address is located at the same household. 

Free Ground Domestic Shipping & Expedited Shipping Rates 

We offer Free ground shipping on all orders that will be shipped to any address within the United States, including Hawaii and Alaska as well as Armed Forces America, Armed Forces Europe, and Armed Forces Pacific. We will only ship to verifiable addresses. Depending on where the order is being shipped to you can estimate that the time frame will be between 1-5 days. Delays happen. Delays can be caused by weather, severe conditions, and other conditions or occurances that are beyond our control and beyond the control of the common carriers that we use to ship your package. We are not responsible for any delays.

We choose which common carrier we will employ for your order. We will provide a tracking number which you will receive by email. Your tracking email will provide you with the carrier and tracking information for your shipment.  Unless you request it, and pay an additional fee, the shipping carriers we use by default do not require a signature to deliver your package. If you select SIGNATURE REQUIRED option at checkout, you will be charged $8.00 (even if you have selected Free Shipping). By selecting the Signature option you are requiring  the common carrier to obtain a signature in order to release your package. The SIGNATURE REQUIRED $8.00 fee is non-refundable. 

We also offer Paid services for expedited (overnight expedied) deliveries (starting at $32.00) for Domestic (USA) orders. Some areas serviced by USPS and other common carriers do not offer next day guaranteed service. We do  not guarantee that expedited shipments will arrive on the next day. We do not issue refunds for delayed services. The rates will be calculated at checkout and may vary if items is over 5lbs.

Before selecting the Paid by You expedited service, consider the Free Shipping option - Its Free!  If you need it fast, please contact us by email text or telephone at 210-320-3660 and we'll see what we can do. 

All expedited (paid by you) orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If you ordered custom crystal piece order, an additional 4-6 business days are required to fabricate your beautiful earring, necklace or bracelet. You will receive another notification (with tracking information) when your order has shipped. 

We are not responsible for any delays which in most cases are due to weather related issues or anything that causes a delay in service from the shipping carriers we use, i.e. USPS, UPS, DHL, and FedEx.

SHIPPING CHARGES THAT ARE PAID BY THE CUSTOMER (if any) ARE NON-REFUNDABLE. IF YOU RETURN AN ORDER, THE SHIPPING CHARGES WILL NOT BE REFUNDED OR CREDITED.

Refusing Package with Carrier

If you refuse the package with the carrier, and the order is returned to us, we will impose a $15 shipping charge. That charge will be deducted from your refund. Free Shipping is for completed orders that are shipped by us and received by the customer. If the customer refuses the package with the Carrier (USPS, UPS, FedEx) $15 will be deducted from the refund price of the order. 

Lost Packages

We will replace shipments that are not successfully delivered. A package that has not been confirmed delivered by the common carrier after 14 business days will be considered a non successful delivery and we will replace the items and re-ship it to you or issue a refund. A successfully delivered package is a package that has been delivered to the address you used when you placed the order (A successful delivery is a delivery does not require a signature from you or anyone in your household). Successfully delivered packages are confirmed by the common carrier with a Proof of Delivery notification. Notification formats vary with each carrier, but typically have a time stamp when the package was delivered. We will only ship to the address in the SHIP TO section that you completed when finalizing your order. We cannot change delivery options once the package has been shipped. If you want to change delivery options you should contact the common carrier yourself. For more informatiuon go to thier websites.  www.usps.com   www.fedex.com   www.ups.com

We only ship packages with common carriers that use a tracking system. Once we create a shipping label we inform you by email or SMS if you selected that option at checkout (messaging rates may apply) (using the email address that was used when you placed the order that we are shipping). You are solely responsible for ensuring that the email you submitted on your order is accurate. If you placed your order, and notice that the email is invalid, please contact us by email to correct the invalid email and we will resubmitt the trackin information again to you. The email that will send you will in include the tracking number for the order (issued by the common carrier) being shipped, and a URL link to the common carrier (e.g. www.ups.com) so that you can track the package on their website and see package progress. Tracking information varies greaty from each carrier and is entirely under thier control.

The tracking system used by USPS, FedEx, and UPS will confirm that the package was delivered to the address on file and include a time stamp. Signatures are not required, and it is your responsibility to ensure that someone is available to receive the package. You may purchase additional insurance for a fee to be determined based on the the value that you wish to insure. Prices vary with each common carrier. 

Common carriers typically no longer require a signature from the recipient in order to deliver the package. The carrier typically leaves the package directly at the door, mailbox, at the front desk (doorman) as an example. Your particular situation might be different and varies with the Terms of delivery for any poarticular carrier. The package is considered successfully delivered once the package is delivered to the recipient address and the tracking information is updated by the carrier. Tracking information will state that the package was delivered.

If you wish to sign for the package, thereby guaranteeing that an adult will sign for the package at your address, then you can purchase optionally (at checkout when placing your order) a request for Signature for Delivery for a fee. The fee is $8.00 which will be added to your total plus sales tax if applicable. 

Depending in the value of the shipment, we might at our own expense, request a signature for delivery. If we do so, we will inform you that we have requested a signature and ask that someone be available to sign for the package. 

We are not responsible for any loss of your delievered package once the package has been confirmed delivered by the common carrier.  You are given a delivery window by the carrier, and should ensure that you are available to receive your package. You may also request from us at the time of your purchase  (at checkout see shipping options) a request to have your order be signed by an individual. Requesting a signature for delivery ensures that your package will not be left at your delivery location without being released to an individual who can sign for the package.  There is an additional fee for this of $8.00

Local delivery

We do not offer Local Delivery. All orders are shipped via common carriers.

International Shipping

We do offer limited International Shipping. We do not offer Free shipping on any international order. Free shipping is limited to purchases that are shipped in the United States which includes Hawaii and Alaska and United States Armed Forces Postal Boxes. 

International Shipping Zones & Rates

Canada - Flat Rate $12.00  Delivered Duty Unpaid (DDU) 

(VAT & duties (if any) are paid by importer)

 Puerto Rico  - Flat Rate $10.00  

There is an $10.00 flat rate charge for ground shipping to Puerto Rico.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@claudialobao.com with your name and order number, and we will look into it for you.

There are conditions regarding the return of products on International purchases. Please see our Returns & Exchange Policy 

Shipping to P.O. boxes

We will gladly ship your order to a US P.O. Box. All P.O. Box shipments are shipped via USPS. 

Click on the link to view our Returns and Refunds Policy 

Updated June 27, 2022