Privacy Policy

CLAUDIA LOBAO DESIGNS
shopclaudialobao / claudialobao
Privacy Policy

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This Privacy Policy describes how shopclaudialobao.com a.k.a.(claudialobao.com, Claudia Lobao, Claudia Lobao Designs) (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site (www.shopclaudialobao.com or www.claudialobao.com), we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify
  • Order information
  • Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers. Claudia Lobao does not store, retain, verify or in any way interact with your credit card information (credit card numbers are stored on a secure server with Shopify (our payment processor). shopclaudialobao does not have access to your complete credit card number or credit card security code (CVN).
  • (For USA orders Only) If you prefer to call shopclaudialobao to place a telephone order which is an order that we input your information manually in our order processing system which is Powered by Shopify and complete your shopping order, you authorize shopclaudialobao to process your credit card on the Shopify Secure payment portal. We input your information while on the telphone with you. We will not keep, store, archive or retain for our records your credit card information once the order is processed. Only the Shopify Payment Portal system has access to your complete information. We do not store or retain your credit card information (which includes the credit card number, CVN code) once your order has been processed  by the Shopify Payment  Portal. If you wish to re-order with us again by telephone, we would require your credit card information again since we do not retain, store or file your credit card information. We only retain your name, previous order information and billing and ship to address.  We will never ask you to email us your credit card information - Do not send us your credit card information by email, text, direct message, or any form of electronic communication.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • (1) Disclosure for a business purpose: shared with our processor Shopify and those Apps available on the Shopify App Section available to Shopify online stores. We use apps which are available to Shopify stores. These apps are available for Shopify stores in the Shopify App section which is an area available to Shopify stores. You can view general information regarding Shopify we use here.
  • (1.a) We periodically use an app available to Shopify powered stores in the Shopify App section called WooHoo Spin The Wheel Popups - Spin To Win Pop ups Discounts by Woohoo Popups. Using this feature is voluntary. If you choose to use the app which appears as a popup on your screen WooHoo Spin The Wheel Popups - Spin To Win Pop ups Discounts app can access Customers names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. To use the WooHoo Spin The Wheel Popups app you must agree to our Terms of Service and Privacy Policy by checking a box to proceed. If you do not want to spin for a discount then please Click the upper Right corner "X" to remove the app from your screen. Woohoo popups Privacy Policy If we delete the app from our Shopify Store  a request to erase your personal information from this app will be sent to the developer after 48 hours unless the app is reinstalled. 
  • (1.b) We use the Accessibility app from the Shopify App Section provider called Uswerway Website Accesibility  by UserWay which is an Advanced Accessibility Solution For ADA & WCAG Implementation. UserWay Privacy Policy If we delete the app from our Shopify Store  a request to erase your  personal information from this app will be sent to the developer after 48 hours unless the app is reinstalled. 
  • (1.c) We use the app provided from the Shopify App Section MailChimp by Intuit Mailchimp - Mailchimp will be able to access personally identifiable information about your Shopify account, including your account email addresses, phone numbers, and locations. Intuit Mailcimp Privacy Policy If we delete the app from our Shopify Store  a request to erase your  personal information from this app will be sent to the developer after 48 hours unless the app is reinstalled. 
  • (1.d) We use the Facebook Shopify app from the Shopify App Section -FACEBOOK - Bring your products to Facebook and Instagram users. This app can access Customers names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. FaceBook Privacy Policy If we delete the app from our Shopify Store  a request to erase your personal information from this app will be sent to the developer after 48 hours unless the app is reinstalled.
  • (1.e) We use the app from Shopify app Section provider Propel Replays - This app has access to the following personal information: Customers names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. You can view Propel Replays Privacy Policy. Propel Commerce Privacy Policy If we delete the app from our Shopify Store  a request to erase your personal information from this app will be sent to the developer after 48 hours unless the app is reinstalled. 
  • (1.f) We use the Shopify app Customer Privacy  by Shopify which lets the app authenticate you by temporarily storing your personal information. Click continue and allow cookies to use the app. Shopify Privacy Policy
Examples of Personal Information collected: 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: 

Minors

Our website is a General Audience site. The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. By using this website, you represent that you are 18 years old or older. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.  Call us at: 210-320-3660 or email us at: support@claudialoao.com and detail your concern in the email.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We [DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
    • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

     

    Selling Personal Information

    Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”) for any monetary value, but does exchange or share or disclose information with partners as described in the section: Collecting Personal Information.

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below .

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    What Business does the CCPA apply to

    The CCPA applies to for-profit businesses that do business in California and meet any of the following:

    • Have a gross annual revenue of over $25 million;
    • Buy, receive, or sell the personal information of 50,000 or more California residents, households, or devices; or
    • Derive 50% or more of their annual revenue from selling California residents’ personal information.

    Disclosure:  

    • Claudia Lobao does not have a gross annual revenue of over $25 million;
    • Claudia Lobao does not Buy, receive, or sell the personal information of 50,000 or more California residents, households, or devices; or
    • Claudia Lobao does not Derive 50% or more of their annual revenue from selling California residents’ personal information.

    We will be happy to address your request If you are a resident of California, we will honor the CCPA which allows you the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. There are a few restrictions regarding deletion. To see a more detailed explanation of the CCPA please Click here to see more about CCPA and Do Not Sell my Information

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Opt Out Request 

    Communications can get lost, If you don't receive a confirmation email from us within three (3) business days please contact us directly at 210-320-3660 or send an email to support@claudialobao.com so that we can address any concern you have quickly.

     

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [support@claudialobao.com] or by mail using the details provided below:

    CLAUDIA LOBAO DESIGNS, 13423 BLANCO RD, PMB #209, San Antonio TX 78216, United States

    Tel: 210-320-3660

    Last updated: [July 6, 2022]

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]