Warranty Service Information & Repair
LIMITED 1 YEAR WARRANTY
This Limited Warranty covers the purchase of Claudia Lobao jewelry or accessories you made from this website (shopClaudiaLobao, aka Claudia Lobao) or Claudia Lobao Branded jewelry and accessories you puchased from an Authorized Retailer** from defects caused by manufacturing for (1) one year from the date of purchase. This is a Limited Warranty, so conditions and exclusions may apply. We require Proof of Purchase from an authorized Claudia Lobao retailer (brick and mortar stores or on-line outlets that are authorized to sell Claudia Lobao products). No Proof of Purchase is required for orders that were placed on the Claudia Lobao website as we have your order information on file.
If the item(s) are determined to be defective in material or workmanship under normal use, anytime within the first year of purchase. we will repair or replace the item. Unfortunately, we cannot guarantee that the original piece of jewelry you purchased can be repaired, in that event we will replace the item with the same or a comparable product free of charge. See below: What is excluded (not covered) by our Limited Warranty
What products are covered under the (1) one-year Limited Warranty?
Only Claudia Lobao jewelry and accessories are covered. Claudia Lobao Branded products which were purchased at Claudia Lobao (this wesite), or any of its Authorized Brick & Mortar retailers or Authorized On-line Outlets are covered under the one-year Limited Warranty with the exception of Claudia Lobao Gift Cards. Items purchased on this website with a Claudia Lobao e-Card are covered by the Limited Warranty.
What we will do regarding this Limited Warranty.
We will repair or replace Claudia Lobao Branded products with the same or comparable piece at no charge for repair that are defective for twelve (12) months after the purchase from our website, or from an Authorized Retailer**. Unfortunately, we cannot guarantee that the original piece of jewelry you purchased can be repaired. If you purchased your product at one of our Authorized Retailers** or at a third-party vendor, you should direct your repair request to the location the items were purchased from.
We require a Return Authorization to process any repair or replacement. Please contact us by email and to expedite your process please send us a photo of the defective item.
Email: email@example.com or Text to: 2103203660
Do Products that are on Sale (Closeouts or Markdowns) have a Limited Warranty?
Yes, items that are 'Marked Down' or on 'Sale' have the same one year Limited Warranty as our regularly priced items. However, items that are on sale often sell out quickly and we might not be able to offer replacements on final sale items if that item has been sold out. You will be able to select a comparably priced item if replacement or repair is not possible. Comparably Priced items are equivalent to the purchase price you paid for the item.
How long does the Limited Warranty last?
The Limited Warranty takes effect the day you purchase your product from Claudia Lobao or an Authorized retail and lasts for twelve (12) months.
What is excluded (not covered) by our Limited Warranty
The product I purchased needs to be repaired, how do I get service from you?
The twelve (12) month Limited Warranty takes effect the day you purchased your item directly with Claudia Lobao or with an Authorized Retailer**.
HAND APPLIED CRYSTAL LIMITED 5 YEAR WARRANTY
Hand Applied Crystal Limited Warranty
We also offer at no additional charge, an extended (5) five-year Hand Applied Crystal Limited Warranty on products that are "Made to Order" which have been reimagined with hand applied crystals. Conditions and exclusions may apply (see below: (What products are covered under the (5) five-year Hand Applied Crystal Limited Warranty? )
Proof of purchase is required unless you purchased the product directly with Claudia Lobao. Please note that if you purchased Claudia Lobao products through a third-party vendor (outside of claudialobao.com (this website) or from one of our Authorized Retailers) that you should direct your repair request to the location the items were purchased from.
What products are covered under the (5) five-year Hand Applied Crystal Limited Warranty?
If you made a purchase of a ring, earring, necklace or bracelet that was reimagined with hand applied crystals by us, we will extend the regular 12 Month Limited Warranty to include replacement and repair of loose crystals for up to (5) five years from the date of purchase. We refer to this as the Hand Applied Crystal Limited Warranty The additional coverage only applies to loose or broken crystal replacement. Unfortunately, we cannot guarantee that the original piece of jewelry you purchased can be repaired. You will be able to select a comparably priced item if replacement or repair is not possible.
What is Not covered by the Hand Applied Crystal Limited Warranty
What we will do regarding products that are covered with (5) five-year Hand Applied Crystal Limited Warranty.
We will repair or replace crystals that have come loose, broken, dislodged, discolored, on pieces that were Made to Order and Reimagined with hand applied crystals for (5) five years after the purchase from our website, or from an authorized Claudia Lobao retailer. If you purchased your product at one of our Authorized Retailers**, you should direct your repair request to the location the items were purchased from.
To ensure that you are covered by our Limited Warranty you should consider making your purchase of Claudia Lobao products through one of our Authorized Retailers or directly through us using the features on this website. If you purchased your items at an Authorized Retailer**, please direct your request for a repair directly with the store where the items were purchased. If you purchased your items at an any other Retailer, please direct your request for a repair directly with the store where the items were purchased.
Please ensure that you purchase your Claudia Lobao product directly from this website, or through one of our Authorized Retailers**. Be advised that we have no Authorized Retailers on Amazon, Ebay, or Etsy. If you are thinking of purchasing a Claudia Lobao piece and want to know if the seller is an Authorized Retailer**, please call or email us at:
2103203660 or firstname.lastname@example.org
Does the Gift Card I purchased on your website have a warranty?
If you purchased a Gift Card on this website, there is no warranty on the Gift Card, however, purchases made with the Gift card (which can only be made on this website) have a twelve (12) month Limited Warranty from purchase date or a (5) five year Hand Applied Crystal Limited Warranty if that piece was a Made to Order Hand applied crystal necklace, earring, ring or bracelet irrelevant to the day of purchase of the Gift Card. Gift Cards have no expiration date and may be used at will by the owner. Each purchase made with the Gift Card will have its own Limited warranty based on the date of purchase.
I want to repair an item that is Out of Warranty
Please email us at email@example.com or call us at 2103203660 and if possible, please send a photo of the defective out of warranty item. You can text a photo to 2103203660
A quotation for out of warranty items can only be estimated when we have inspected the item by photos you submitted to us by email or SMS text messaging,
All repairs are subject to shipping charges and applicable sales tax.
Return your out of warranty item Postage Paid to:
CLAUDIA LOBAO DESIGNS
13423 BLANCO ROAD
SAN ANTONIO, TX 78216
Regarding Tarnishing of Plated Jewelry
Claudia Lobao offers a one (1) year warranty against discoloration or tarnishing of electroplated or "Gold Flashed" jewelry from the time of purchase. If your item is discoloring or tarnishing, and you purchased the item from one of our retailers, please return it to the retailer. If you purchased, it at this website we will give you instructions on how to return the piece to us. The warranty is valid for 12 months after your purchase delivery date.
Be advised that electroplated jewelry will eventually tarnish or discolor.
Use caution with jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold-plated jewelry tarnish or look dull more quickly. To avoid scratches, wrap your jewelry in a soft cloth after cleaning or keep it in a jewelry box separate from other types of jewelry you have.
Damage to your jewelry can occur with harsh lighting, exposure to chemical agents, cosmetics & perfumes, moisture, and natural elements such as dirt or sand. Please take care to protect your valuable pieces from the elements as you would most jewelry. Proper care for your electroplated jewelry can in most cases ensure years of satisfied enjoyment of your plated items.
Claudia Lobao Designs may deem an item not covered under warranty if the product has been mishandled or accidentally mistreated, in a manner that damages or inflicts premature wear and tear on a particular piece.
An example might be and earring that was dropped or stepped on, or a necklace that was accidentally pulled on and broke. Other unintentional damage may be caused by exposure to chemical agents, moisture, natural elements, cosmetics & perfumes, stressful activity. We do warrant that the pieces purchased by you are free from manufactures defects for a period of one year from the date of purchase.
If an item is no longer sold by Claudia Lobao, we will offer a selection of items at comparable values as a substitute. Items periodically are removed from the collection. Collections typically last up to one year.
Items that have semi-precious gemstones (e.g., garnet, onyx, crystal, rose quartz to name a few), typically do not break of their own accord. Broken stones occur when items are dropped or impacted on another hard surface. Claudia Lobao does not warrant semi-precious gemstones that are chipped due to accidental or intentional misuse. If an item is defective due to our manufacturing, we will replace the stone if available. If a particular stone, color, shape, or design is not available we will offer replacements at equal value to the consumer.
Caring for Wooden Rings
Wooden rings require some level of care that should be adhered to ensure a sustained durability. The wooden rings need to be oiled or waxed periodically (just as you would wooden furniture). You may apply mineral oil, or wood wax and wipe with a cloth.
Do not use lacquers or cleaning products that are non-food safe. As mentioned above, Mineral Oil is an excellent choice to maintain the integrity of the wooden ring. Wooden rings should be kept away from moisture and should not be soaked in water.
Rings that show apparent water damage will void any warranty. Wooden rings may crack or become damaged if the ring is abused, exposed to moisture or chemical agents.
Wooden rings are not metal and cannot withstand the same amount of abuse and stress as a metal ring might.
Clear and evident abuse may void the warranty.
Loose one side of an earring?
Occasionally we receive requests for one earring which was lost. Claudia Lobao only fabricates earrings in pairs, (much like a shoe manufacturer) and they are sold in pairs. Although we will make every attempt to find a single earring for replacement, the chances are that we only have them as a set.
** An Authorized Retailer is a retail store, Fashionista home seller, or online website that purchases products directly from Claudia Lobao at wholesale. Products sold by Claudia Lobao to Authorized Retailers are sold as 'new' products. We are always able to verify when a product was sold to an Authorized Retailer, thus ensuring that your product will be covered under the Limited Warranty or extended warranty for hand applied crystal pieces. We cannot verify when a piece was sold to any third-party retailer, or even if that piece was sold as 'new' by the third-party Retailer to you. Purchases of Claudia Lobao jewelry made by you with a Retailer that is not authorized to sell Claudia Lobao products are excluded from our Limited Warranty and from our HAND APPLIED CRYSTAL LIMITED 5 YEAR WARRANTY and should be addressed directly with the location where you purchased it from.
Updated September 23, 2022